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Website Disclaimer

This website provides general information regarding projects with images, diagrams and maps provided for illustrative purposes only. While we have taken care to ensure the accuracy of information in this website at the time of publishing, it is an indicative guide only and this material should not be relied upon, as no warranty or representation is given or to be construed. Equire, the sales agent and representatives, employees and agents thereof, will not be liable (whether in tort, contract or otherwise) for any inaccuracies or for any loss suffered as a result of relying on this website. We recommend obtaining independent advice.

 

Privacy Policy

OpenCorp and its subsidiaries including Equire (the “Company”) are committed to maintaining and protecting the privacy of the personal information we collect. We are guided by the Privacy Act 1988 (the “Act”) and its Principles. The Act affords an individual the right to know what information is held by the Company. How we use the information we collect and how an individual can access the information we hold and if they believe it is incorrect how to request its correction.

How we collect personal information from you

We collect personal information in a number of ways, including:

  • By email;
  • Over the telephone;
  • Through written correspondence (such as letters, faxes and emails);
  • On hard copy forms (including event registration forms, competition entries and surveys);
  • In person;
  • Through our website and websites of projects related to the Company (for example: Quenda land estate website, Eastside Village apartments website, etc,);
  • At expos, seminars and functions (for example: if you fill out an assessment form or leave us your business card);
  • Expressions of interest;
  • From third parties, including an authorised representative such as sales agents, lawyers, accountants, trustees, direct marketing database providers;

 

How we collect your information from other sources

Sometimes we collect information about you from other sources. We do this only if it is necessary to do so. Instances of when we may need to do so where:

  • We cannot get hold of you and we rely on publicly available information to update your contact details;
  • We need information from a financial adviser about an application you make through us;
  • At your request, we exchange information with your legal or financial advisers or other authorised representatives.

 

When the law authorises or requires us to collect information

We may collect information about you because we are required or authorised by law to collect it. There are laws that affect financial service providers, including company and tax law, which require us to collect personal information. For example, we require personal information to verify your identity under Anti-Money Laundering laws.

 

How we use your information

  • Giving you information about a product or service;
  • Telling you about other products or services that may be of interest to you, or running competitions and other promotions (this can be via email, telephone, SMS, mail, or any other electronic means including via social networking forums), unless you tell us not to;
  • Assisting in arrangements with other organisations (such as joint venture partners) in relation to a product or service we make available to you;
  • Allowing us to run our business and perform administrative and operational tasks, such as:
    • Developing and marketing products and services;
    • Systems development and testing, including our websites and other online channels;
    • Undertaking planning, research and statistical analysis;
    • As required by law, regulation or codes binding us;
    • For any purpose for which you have given your consent and;
    • Training staff.

You can let us know at any time if you no longer wish to receive direct marketing offers from Equire or related subsidiaries. We will process your request as soon as practicable.

 

What happens if you do not provide us with your information?

Equire’s policy is to provide individuals with the option of not identifying themselves, or of using a pseudonym, when dealing with us it is lawful and practicable to do so. A pseudonym is a name or other descriptor that is different to an individual’s actual name.

In some cases however, if you don’t provide us with your personal information when requested, we may not be able to respond to your request or provide you with the product or service that you are seeking.

If you do not provide your information to us, we may not be able to:

  • Provide you with the product or service you want;
  • Let you know about other products or services from Equire that might be appropriate to meet your financial and lifestyle needs.

 

Security

The steps we take to secure the personal information we hold include security such as encryption, firewalls, anti-virus software and log in and password protection, secure office access, personnel security and training and workplace policies.

 

Cookies

When you visit our website, details may be recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. This information is used in an anonymous form for statistical purposes and as such cannot identify you individually. We may use cookies to identify your browser so that next time you visit our website remember you log in details. A cookie is a small file which remains on your computer and contains information enabling our website to recognise your browser. If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or notify you when they are being used.

This website uses the following cookies:

  • Google Analytics: this cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
  • Google AdWords: using Google AdWords code we are able to see which pages led to the contact form submission. This allows us to make better use of our paid search budget.
  • DoubleClick: we use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future. You can manage/opt out here: http://www.google.com/privacy_ads.html
  • Facebook: we use Facebook remarketing to log when users view specific pages, allowing us to provide targeted advertising in the future. You can manage/opt out here: http://www.networkadvertising.org/managing/opt_out.asp

 

Sharing with OpenCorp

We may share your personal information with other OpenCorp related entities. This may depend on the product or service you have applied for and the OpenCorp entity you are dealing with.

 

Sharing at your request

We may need to share your personal information with:

  • Your authorised representative or any person acting on your behalf (for example financial advisers, lawyers, accountants, executors, administrators, trustees, or auditor).

 

Sharing with third parties

We may disclose your personal information to third parties outside of OpenCorp, including:

  • Those involved in providing, managing or administering your product or service;
  • Authorised representatives who may promote financial products or services on our behalf;
  • Real estate agents;
  • Our auditors or lawyers and other external advisers;
  • Fraud reporting agencies (including organisations that assist with fraud investigations and organisations established to identify, investigate and/or prevent any fraud, suspected fraud, crime, suspected crime, or misconduct of a serious nature);
  • Government or regulatory bodies (including the Australian Tax Office and Austrac) as required or authorised by law (in some instances these bodies may share it with relevant foreign authorities);
  • Rating agencies to the extent necessary to allow the rating agency to rate particular investments;
  • Organisations that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems;
  • Our joint venture partners that provide services such as investment management for us; organisations that assist with our product planning, research and development;
  • Other organisations involved in our normal business practices, including our agents and contractors; and where you have given your consent.

 

Sharing outside Australia

We may disclose your personal information overseas. However, if we do disclose this information outside Australia, we will do so on the basis that the information will be used only for the purposes set out in this document and in accordance with applicable laws. We may store your information in the cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries via an internet connection, it is not always practicable to know in which country your information may be held. Overseas organisations may be required to disclose information we chare with them under a foreign law. In those instances, we will not be responsible for that disclosure.

 

Accessing and correcting information

Individuals have a right to request access to the persona information that OpenCorp holds about them and request its correction.

 

Complaints

If you have an enquiry or complaint about our information handling practices please contact us by either;

  • Phone: 1300 264 185
  • Email: marketing@equire.com.au 
  • Letter: Attn Equire Marketing, PO Box 5266, Brandon Park, VIC 3150

It is our intention to resolve any complaint as quickly as possible to your satisfaction. If you are unhappy with the response provided by us, you may refer your complaint to the Office of Australian Information Commissioner www.oaic.gov.au/

 

Opting out

Where you have consented to receiving direct marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time in the following way;

  • Phone: 1300 264 185
  • Email: marketing@equire.com.au
  • Letter: Attn Equire Marketing, PO Box 5266, Brandon Park, VIC 3150
  • Via ‘unsubscribe’ links in promotional emails
  • Via ‘Opt Out’ in promotional SMS’s
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